Kili is an AI-powered customer service assistant designed to streamline and enhance customer-facing interactions. It offers a reliable, on-demand solution for customer service teams, leveraging a company’s existing knowledge to provide personalized and accurate responses. Whether it’s documents, webpages, or databases, Kili ensures that responses are tailored to each customer’s individual needs. Beyond just answering queries, Kili can draft help articles, facilitate instant team communication via Slack, and even deploy chatbots to handle customer service inquiries. As it learns from feedback, Kili continuously improves, ensuring that businesses can provide top-notch customer service while saving time and resources.

Key Features and Use Cases:

  • Knowledge Leverage: Utilizes company documents, CSVs, webpages, and databases to provide accurate customer responses.
  • Drafting Capability: Quickly generate customer-facing content using the existing knowledge base, maintaining brand voice and guidelines.
  • Instant Ticket Resolution: Recommends the following best action for each customer service ticket, drastically reducing handle time.
  • Chatbot Deployment: Embed a chatbot on your website or use Kili’s API to provide immediate answers to customer queries.
  • Slack Integration: Facilitates instant answers for commercial teams via Slack, reducing repetitive queries to technical teams.

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