Unthread is revolutionizing customer support by integrating it seamlessly into Slack. This tool transforms incoming support requests into prioritized tickets with assignments and SLAs (Service Level Agreements). It’s not just about managing keys; Unthread employs AI to automatically categorize messages into bugs, feature requests, and more. The tool also offers dynamic message assignment and real-time analytics, all within the familiar Slack interface. With Unthread, you can ensure faster response times, meet SLA targets, and even track customer Net Promoter Score (NPS).

Key Features and Use Cases:

  • Automated Ticketing: Transforms incoming Slack messages into prioritized tickets.
  • AI Categorization: Uses AI to sort messages into categories like bugs, feature requests, and greetings.
  • Dynamic Assignment: Automatically assigns new messages to the right team member based on the channel and type of request.
  • Real-Time Analytics: Track average response times, resolution times, and SLA violations.
  • Multi-Channel Support: Integrated with various tools, allowing mass Slack messages and email relays.

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